Network Management Disclosure
Published under 47 C.F.R. § 8.1. How this network is actually run.
Effective 28 August 2026 · Gate Zero Wireless™, operated by Spark Fire Technologies
This disclosure describes our network management practices, performance characteristics and commercial terms, so you can make an informed choice and so application developers know what to expect. It is written to be read, not to be survived.
Congestion management
Capacity is managed at the radio sector. Under congestion, a weighted max-min fair-share scheduler gives each active subscriber an equal share of sector capacity, up to their plan rate. Subscribers using less than their share are unaffected; the constraint falls on whoever is asking for the most at that moment, and it lifts the instant congestion clears.
We do not use application-based throttling, and we do not maintain per-subscriber quotas beyond the plan allowances disclosed at point of sale.
Application-specific behaviour
None. We do not block, throttle, or prioritise any lawful application, protocol, source or destination. We do not offer paid prioritisation, and we do not accept payment from any party to favour their traffic.
Device attachment
You may attach any device that does not harm the network. Customer premises equipment we supply remains our property and must not be modified.
Security
Filtering is limited to two things: traffic that is actively attacking the network, and DNS categories that you have chosen to filter on your own account. We do not filter content on our own initiative.
Performance
Plan speeds are maximum advertised rates. Because fixed wireless performance depends on the radio path, actual results vary by premises. We publish a consumer broadband label for every plan at point of sale, showing typical download, upload and latency figures rather than only the headline number.
Our internal capacity planning treats a sector as at risk when the fastest plan sold on it exceeds the equal share available at full occupancy, and we stop selling that tier on that sector until capacity is added.
Data allowances
Where a plan carries an allowance, the consequence of exceeding it is stated on the plan and on the consumer label. Plans that reduce speed do so for the remainder of the billing cycle and restore full speed at the next cycle. Plans that bill overage do so per whole gigabyte, rounded up, at the disclosed rate.
Commercial terms
Prices, fees and contract terms are published on our plans page and itemised on every invoice. Regulatory recovery and E911 fees are shown separately from the plan price and are not hidden in it.
Redress
Complaints may be raised with us at any time through the support centre. You may also complain to the Federal Communications Commission at consumercomplaints.fcc.gov.